Privacy Policy

Introduction

Blissful Blinds ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we treat it.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Blissful Blinds is a trading style of Blissful Blinds Ltd, a company registered in England and Wales under Company Number 17329706. Our registered office is located at:

75 Ringwood Bretton, Peterborough, PE3 9SR, United Kingdom
Email: info@blissfulblindsltd.co.uk
Phone: 01733 853037

Information We Collect

We may collect and process the following data about you:

• Identity Data: your full name
• Contact Data: phone number, email address, home address, and postcode
• Enquiry Data: the type of blinds or shutters you are interested in, preferred colour/tone, preferred call time, how you heard about us, and any free-text message you submit
• Technical Data: IP address, browser type, operating system, and pages visited (collected automatically via standard server logs)
• Cookie Data: session identifiers and consent preferences (see Cookie Policy below)

How We Use Your Information

We use the data we collect for the following purposes:

• To respond to your enquiry and arrange a home consultation appointment
• To send you a booking confirmation and customer service emails
• To provide you with quotations for our products and fitting services
• To improve our website and services based on how visitors use them
• To comply with legal obligations

We will not use your personal data for automated decision-making or profiling.

Legal Basis for Processing

We rely on the following legal bases to process your personal data:

• Legitimate Interests: to respond to your enquiry and provide the service you have requested
• Consent: where you have ticked the checkbox agreeing to our Privacy Policy and Terms & Conditions before submitting the booking form
• Legal Obligation: where we are required to retain records for tax, accounting, or regulatory purposes

Sharing Your Data

We do not sell, trade, or rent your personal data to third parties. We may share your information with:

• Email service providers (Gmail/Google Workspace) solely to deliver notifications and confirmations related to your booking
• Regulatory authorities if required by law

Any third parties we work with are required to handle your data securely and in accordance with applicable data protection law.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. As a general rule:

• Enquiry and booking data is retained for up to 2 years after your last interaction with us
• Financial and transaction records are retained for 7 years in compliance with HMRC requirements

Cookies

Our website uses cookies to enhance your experience. We use:

• Essential cookies: required for the website to function correctly (e.g. session management)
• Preference cookies: to remember your cookie consent choice
• Analytics cookies: to understand how visitors use our website (only with your consent)

You can control and manage cookies through your browser settings at any time. Refusing cookies may affect the functionality of certain parts of our website.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can request that we delete your data in certain circumstances
• Right to restriction — you can ask us to limit how we process your data
• Right to object — you can object to our processing of your data for direct marketing
• Right to data portability — you can request your data in a structured, machine-readable format

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. All data submitted through our booking form is transmitted over HTTPS (TLS encryption).

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. The date at the top of this page will be updated whenever changes are made.